Terms of service
Denis Studio&Lab
Last updated: 10/04/2026
Welcome to Denis Studio&Lab. These Terms of Service govern your access to and use of our website and the purchase of products from our online store.
By accessing this website or placing an order, you confirm that you have read, understood, and agreed to these Terms of Service.
1. Seller Information
This website and online store are operated by:
Denis Studio&Lab
Via Vittorio Emanuele II 64a
Casnigo, 24020 Bergamo
Italy
Email: info@denisstudiolab.com
Unless otherwise stated, all references to “we”, “us”, and “our” in these Terms refer to Denis Studio&Lab.
2. Scope
These Terms govern:
- access to and use of our website;
- the purchase of products offered through our store;
- payments, shipping, returns, refunds, and customer rights and obligations.
3. Eligibility
To place an order through our store, you must:
- be at least 18 years old, or have the permission of a parent or legal guardian;
- provide accurate, complete, and current information;
- use a valid payment method that you are authorized to use.
You are responsible for ensuring that all information submitted during checkout is correct.
4. Products
We make every reasonable effort to ensure that product descriptions, images, and details are accurate.
However:
- product colors and appearance may vary depending on your screen or device settings;
- handmade or customized items may contain slight variations;
- product availability, descriptions, and prices may change at any time without notice.
We reserve the right to discontinue any product at any time.
5. Custom and Personalized Products
Some products sold by Denis Studio&Lab are made to order or personalized according to the customer’s specifications.
By placing an order for a personalized product, you confirm that:
- all names, text, measurements, design choices, or other details you provide are correct;
- you are responsible for any errors in the customization details submitted by you.
Because personalized or made-to-order products are created specifically for you, they may not be eligible for cancellation, return, or withdrawal rights except where required by applicable law or where the item is defective or incorrect.
6. Prices
All prices displayed on the website are in Euro (€) unless otherwise stated.
Prices do not include shipping fees, customs duties, import taxes, or other charges unless expressly indicated. Such charges, where applicable, are the responsibility of the customer.
We reserve the right to change prices at any time, but any price change will not affect orders that have already been confirmed.
7. Orders
Placing an order on our website constitutes an offer to purchase.
An order is considered accepted only once you receive an order confirmation email or once the product has been shipped.
We reserve the right to refuse, cancel, or limit any order at our discretion, including in the following cases:
- the product is unavailable;
- payment cannot be processed;
- billing or shipping information is incomplete or inaccurate;
- there is reason to suspect fraud, abuse, or unauthorized activity.
If we cancel an order after payment has been received, we will issue a refund for the amount paid.
8. Payments
Payment must be made using one of the payment methods offered at checkout.
All payments are processed through third-party payment providers. We do not store your full payment card details unless explicitly stated by the payment provider’s system.
By submitting payment information, you confirm that you are authorized to use the selected payment method.
9. Shipping and Delivery
We ship worldwide.
Delivery times are estimates only and are not guaranteed. Delays may occur due to carriers, customs, local postal services, weather conditions, peak periods, or circumstances beyond our reasonable control.
The customer is responsible for providing a correct and complete shipping address. We are not responsible for failed delivery or delays caused by incorrect address details provided by the customer.
For international orders, the customer is responsible for any customs duties, import taxes, clearance fees, or similar charges imposed by the destination country.
10. Right of Withdrawal and Returns
If you are purchasing as a consumer and applicable law gives you a right of withdrawal, you may exercise that right within the period required by law, unless an exception applies.
To request a return or withdrawal, you must contact us at:
and include:
- your full name;
- your order number;
- the product(s) concerned;
- the reason for the request, if applicable.
Returned products must be sent back in their original condition, unused, and with original packaging where possible.
Return shipping costs are the responsibility of the customer, except where the product is defective, damaged, or the wrong item was sent.
11. Exclusion of Withdrawal for Personalized Products
In accordance with applicable consumer law, the right of withdrawal does not apply to goods made to the consumer’s specifications or clearly personalized.
Therefore, unless the product arrives damaged, defective, or incorrect, we do not accept returns or cancellations for personalized or custom-made items.
12. Damaged, Defective, or Incorrect Products
If you receive a product that is damaged, defective, or different from what you ordered, you must contact us as soon as reasonably possible at:
Please include:
- your order number;
- a description of the issue;
- clear photographs showing the problem.
If the claim is confirmed, we will offer an appropriate remedy in accordance with applicable law, such as replacement, repair, refund, or partial refund.
13. Cancellations
Orders may only be cancelled before production or shipment begins.
Once a personalized item has entered production, the order cannot be cancelled except where required by law.
If you wish to request a cancellation, please contact us immediately at return@denisstuduiolab.com.
14. Intellectual Property
All content on this website, including but not limited to text, product names, descriptions, photographs, graphics, logos, designs, and other materials, is owned by or licensed to Denis Studio&Lab and is protected by applicable intellectual property laws.
You may not copy, reproduce, distribute, modify, publish, or otherwise use any website content without our prior written permission.
15. Acceptable Use
You agree not to use the website:
- for any unlawful, fraudulent, or abusive purpose;
- to interfere with the operation or security of the website;
- to transmit malware, viruses, or harmful code;
- to collect data from the website through automated means without authorization;
- to infringe our rights or the rights of third parties.
We reserve the right to suspend or restrict access to the site if these Terms are violated.
16. Privacy
Your personal data is handled in accordance with our Privacy Policy.
By using our website or placing an order, you acknowledge that you have read and understood our Privacy Policy.
[Insert link to Privacy Policy]
17. Limitation of Liability
To the fullest extent permitted by applicable law, Denis Studio&Lab shall not be liable for any indirect, incidental, special, or consequential damages arising out of or related to the use of this website or the purchase of products through it.
Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for fraud, gross negligence, or violation of mandatory consumer rights.
18. Force Majeure
We shall not be liable for any delay or failure to perform our obligations where such delay or failure results from events beyond our reasonable control, including but not limited to natural disasters, pandemics, war, strikes, carrier disruptions, technical failures, customs delays, or government actions.
19. Changes to These Terms
We reserve the right to modify or update these Terms at any time. Any changes will become effective upon publication on this website.
Your continued use of the website after such changes have been posted constitutes acceptance of the revised Terms.
20. Governing Law and Jurisdiction
These Terms shall be governed by and interpreted in accordance with the laws of Italy.
If you are acting as a consumer, any mandatory rights granted to you under the laws of your country of residence remain unaffected.
For any dispute arising out of or relating to these Terms or the use of the website, the competent court shall be the court of Bergamo, Italy, except where mandatory consumer protection law provides otherwise.
21. Contact Information
For questions, requests, or complaints regarding these Terms or any order, you may contact us at:
Denis Studio&Lab
Via Vittorio Emanuele II 64a
Casnigo, 24020 Bergamo
Italy
Email: info@denisstudiolab.com